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By ordering from terribleterra's, you agree to the following terms. If you do not agree with these terms, please do not buy from my store.
I will try to get out all orders on the next business day of CLEARED payment.
I only ship to the address that PayPal or Stripe has on file.
I am located in the United States.
For sales within the United States, all packages will have a delivery confirmation number on them which is part of your shipping and handling fee. This number will be emailed to you.
Insurance can be provided at cost, please let us know if you would like to have insurance on your package.
I am not responsible for the item damaged or lost during transit (if buyer opts for no insurance), but will do everything in my power to help you file mail fraud, contact post offices, etc...
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For everybody outside the United States:
All International packages will carry a customs sticker with the "real" contents noted and the "actual" selling price.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
All packages leave here with a third party insurance on them which is part of your shipping and handling fee.
I can not track international shipments and although we mail promptly we can not guarantee the arrival of your package within a specific time frame.
I DO NOT SHIP NAIL POLISHES OR FRAGRANCES outside North America - Sorry! I will cancel your order.
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I do combine shipping and refund if shipping charges were more than anticipated.
If, for any reason, a package returns back to me as undeliverable, no such address, or name unknown, the buyer would be responsible for reshipping of said package.
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Return Policy and Procedure - please read carefully before submitting your order:
Due to the nature of the product, I do not offer any refunds concerning any of the cosmetics I sell.
If you are unhappy with your purchase and would like to return any non-cosmetic item, it is mandatory that you contact us by email first (terribleterra@gmail.com) - for a Return Authorization Number within 3 days of receiving your item. Please include your Order #, Name, Phone Number, and nature of the problem.
Any unauthorized returns that are received, will not be accepted.
A refund for the original purchase price shall be given if the item is returned exactly how it was sent out. Refunds will be made through the method payment was received, i.e. PayPal, Stripe, etc. Refunds do not include any shipping charges.
As always, I recommend that you examine the accompanying photos carefully before buying. Since most of the items that I sell are used when I receive them, naturally, I cannot guarantee that the object comes from a smoke or pet free environment, so if that is of concern to you, I urge that you pass up buying any said items.
Due to variances among color computer monitors, browsers and my personal camera settings, the colors you see on your screen may not be the exact colors of the products. The colors you see should be considered close to the actual colors of the product.
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If you have a problem with your order, please contact me and I would be more than happy to discuss your issues and do my best to resolve any problems or concerns you may have.
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Please do not leave neutral or negative feedback without contacting me and giving me a chance to resolve any issues you may have first. I try my very best to uphold quality customer service.
Thank you!
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